This Data Privacy Notice, hereafter referred to as “Privacy Notice”, explains how we collect, protect, use,
and share your data whenever we collect personal data from you.
a. We value your safety and privacy seriously. We assure your protection at all times.
b. Your data will be kept confidential and will be used only within the bounds of applicable Philippine
laws, rules and regulations.
c. Your data is protected by high security standards of our employees who are trained in matters of
protection, privacy, and confidentiality.
d. We value your data privacy rights. For transparency and trust, the following are what we collect from
you and for what it is used:
d.1 Data collected:
 Basic personal information: your name, date of birth, nationality, address, and identity
supporting documents and government-issued IDs nature of work and source of funds.
 Contact details: your billing address, telephone number, mobile phone number, email address.
 Additional information to verify your identity and for your protection against fraud. This may
include photo, live video, biometric data, geolocation data, and specimen signatures.
 Personal information for customer verification when you contact us through our official our
website, and mobile platforms.
 We may also collect business information about you as part of our requirements such as
Business Name, Business Address, Business Contact Details, Business TIN, Business Type, as well
as relevant business documents such as SEC certificate, DTI permits, etc., if you are availing any
of our products and services
 Transactional data such as bank account number, deposits, withdrawals, other transfers made
to or from your account, and details about them such as reference number, place and time
these were made, other forms of customer account number, payments, and transactions.
 Information about the value of your assets, your credit history and capacity, and other financial
products and services you have with us.
 When you access our website, we may also collect additional information such as information
about your browser type, browser language, internet protocol (IP) address, geolocation, server
name, date, and time of accessing this website, the pages you access while you are at this
website, and the address of the website from which you linked this website from.
 We may also collect information through the use of cookies. If we are going to use cookies, we
shall declare it expressly on this website.
 When you access our mobile app, we may collect information on your device in order to
safeguard your account, customize our services, and personalize your user experience, this may
include:
 Device attributes: information such as the operating system, hardware and software versions,
battery level, signal strength, available storage space, browser type, and installed applications.
 Device identifiers: information such as device IDs and other unique identifiers.

 Device signals: information about Bluetooth signals and nearby wi-fi access points hotspots and
cell towers.
 Data from network connections: information such as the name of your mobile network operator
or Internet service provider, language, time zone, IP address, connection speed, and information
about any devices that are nearby or on your network.
 Data from device settings: information that you allow ABPI to receive through the device
settings that you turn on, such as access to your GPS location, contacts, calendar (for
reminders), camera, or photos.
d.2 Data uses:
d.2.1. Processing of applications, identifying and authorizing your log-in to your online banking account,
and authentication of transactions.
d.2.2. Recognize you or your device when launching the app for a more secure and personalized
experience
d.2.3. Respond to and process your requests
d.2.4. Improve and further customize our services
d.2.5. Use your information to detect fraud and for other uses on information security
d.2.6. Comply with relevant laws such as RA 9160, as amended, or the Anti-Money Laundering Act
(AMLA), RA 9510 or the Credit Information System Act (CISA) on the submission of data to the Credit
Information Corporation (CIC).

e. Your rights under the Data Privacy Act of 2012:
e.1. The right to demand reasonable access to your data and obtain a copy of such data in an electronic
or structured format;
e.2. The right to revoke, block, remove or destroy your data if it is proven to be incomplete, outdated,
unlawfully obtained, or used for unauthorized transactions;
e.3. The right to object to the processing of your personal data, including processing for direct
marketing, automated processing or profiling, and to dispute and correct inaccuracies and errors in
your data;
e.4. The right to know if your data is being processed, what data is being processed, and for what
purposes;
e.5. The right to file a complaint.

f. How long do we keep your information:
We will keep your personal information safely stored for as long as the purpose for which it was
collected, and such other purposes that you may have consented to from time to time. It shall remain in
effect until such time as it is no longer required nor necessary to keep your information for any other
legal, regulatory or business purposes.
g. Your role

Ensure the safety of your data by making sure that your account details, PINs, username and password
are not disclosed to others or written somewhere accessible to others.
Avoid phishing emails, do not click on a suggested link to Agricultural Bank of the Philippines website.
Do not give confidential information via email or to access link to our website. An authorized personnel
of the Bank will get in touch with you if we need sensitive information.
For us to better serve you, you should ensure that the information you submit to us is complete,
accurate, true and correct and up to date. Notify us immediately if there are changes to your
information.

g. How to contact us:
You can contact us through our website and direct mobile or directly through our Data Protection
Officer at 121 Don Placido Campos Ave., Dasmarinas City, Cavite, Tel. Nos. (046) 4160118; 4163988.